Question 1

How to deal with the faulty?

Accepted Answer

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.5%. Secondly, during the guarantee period, we will send new trolleys with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Question 2

Do you offer guarantee for the products?

Accepted Answer

Yes, we offer 3~5 years warranty to our products.

Question 3

Is it OK to print my logo on your product?

Accepted Answer

Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Question 4

How to proceed an order for products?

Accepted Answer

Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.

Question 5

How do you ship the goods and how long does it take to arrive?

Accepted Answer

We usually ship by sea transportation. It usually takes 20-40 days to arrive different countries. Airline and express for sample also optional.

Question 6

Do you have any MOQ limit?

Accepted Answer

Low MOQ, 1pc for sample checking is available, customer pay the freight cost. Some Standard models we keep in stock, customized design MOQ depends on the specification

FAQ

Q How to deal with the faulty?

Q Do you offer guarantee for the products?

Q Is it OK to print my logo on your product?

Q How to proceed an order for products?

Q How do you ship the goods and how long does it take to arrive?

Q Do you have any MOQ limit?

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