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F A Q

1.    ​ 1.  Q: Are you manufacture or trading company?
       A: We are manufacture. Kayshelf has been specializing in manufacturing supermarket shelves and racks, warehouse storage equipment, shopping carts, shopping baskets since 2001.

 

2.     2.  Q: Where is your factory? Can I visit ?
         A: Our factory is located in Foshan, Guangdong. You are warmly welcome to visit at your convenience.

 

3.     3.  Q: What is your delivery time?
         A: It depends on the order quantity and the shelving design. In general, we guarantee fast and accurate delivery.

 

4.     4.  Q: What is the term of payment?
       A: Payment terms: 30% deposit upon signing the PI, and balance before delivery.

 

5.     5.  Q: Are samples available?
       A: Yes, samples are available. We charge some sample cost and will return it during the next order.

 

6.     6.  Q: How could I install the racks?
       A: We provide detailed install instruction for every type of shelf. Also, there will be helping calls from kayshelf’s professional customer service if needed.


7.     7.  Q: Could you produce according to customers’ design?
       A: Sure, and we offer free technical consultation for customize projects.

 

8.     8.  Q: Do you produce shelf with different kinds of materials?
       A: Yes, our products are mainly made of steel but we also produce accessory shelves or displays with wood, titanium alloy, acrylic, glass, etc.

 

9.     9.  Q: What is the manner of packing?
       A: Normally, shelves are flat-packed by bubble film/ in standard export cartons. Other packing like wooden box are available to clients’ requirement.